Returns & Exchanges
At Whiskys.co.uk, we strive for complete satisfaction with every bottle; however, if your order arrives damaged or is incorrect, you may return it within 14 days of delivery for a full refund or exchange.
Contact Support
Email our customer service team with your order number and a brief explanation of why you wish to return the item, including photos if the bottle is damaged.
Secure Packaging
Ensure the bottle remains unopened with its original seal intact, and pack it securely using the original protective transit packaging to prevent breakage during return.
Ship the Item
Send the package back to our warehouse using a tracked courier service; please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Inspection and Refund
Once our specialists verify the condition of the returned goods, we will process your refund or dispatch your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing